Small businesses will be looking for ways to optimize how they communicate and their systems by 2025, with CRM integration trending high on the list for VoIP services. The best VoIP system is not limited to just phone calls but offers a unified, integrated solution that boosts productivity and enhances the image you present to customers while also bringing new features to help your business grow. Especially for startups and small businesses, business VoIP and hosted PBX systems provides affordable solutions that are easily and quickly integrated into the web set of tools they're using already. Here we investigate five leading VoIP providers, all of which offer good integration with CRM, and workflows, helping small companies to choose intelligently to future-proof their comms systems for 2025.
What to Look for in a VoIP Provider for Small Businesses
Choosing the best VoIP Small Business also involves a level of consideration that can help lead to ensure that suits well your business needs:
- Cost: Try to find clear, simple pricing plans for small teams, without hidden fees.
- Features: Key functionalities such as call forwarding, voicemail, auto-attendant, and conference calling are also built-in. It is important to have CRM integration options like call-logging and click-to-call.
- Scalable: Select a provider that grows with your business, so you can add lines or features as you need them.
- Reliability: Both high uptime guarantees and strong customer support are prerequisites not to get interrupted in communication.
- Integration: Integrating your CRM and other business tools helps to eliminate work flows.
Easy to Use Interface: Easy to use admin systems and applications for your team. Taking all of this into consideration, here are the best five VoIP providers for small businesses with CRM and workflow integration in 2025.
1. WonderComm
Overview
WonderComm is a small business provider of Unified Communications as a Service (UCaaS) and a complete small business phone system. The platform is a versatile option for startups and growing teams, with voice, video, messaging and collaboration tools.
1. CRM Integration
- Integrates with Microsoft Teams with Direct Routing, to enrich Teams collaboration by adding reliable, crystal-clear calling on the world’s best voice network. Although it doesn't talk about integrations with CRMs such as Salesforce or HubSpot, collaboration features such as tasks and notes management would make it useful for CRM workflows. It’s a helpful integration for businesses that rely on Microsoft Dynamics or CRM solutions based on Teams.
2.Workflow Integration
- Platform features call recording, SMS/MMS integration, task management and notes management that can be used for rolling features into business workflows. Remote and hybrid teams collaborate effortlessly using its mobile app and desktop client.
- Pricing
- Provides Essentials, Premium, and Enterprise packages, where CRM is included in the higher tier packages. Pricing: quote-based; designed according to customers requirements.
- Why for Small Businesses
- Do-it-all approach and emphasis on affordability make it a great choice for small businesses that want an all-in-one communication platform. Its scalability and capacity to facilitate remote work also resonate with startups.
2. Nextiva
Overview
Nextiva’s great reputation for providing high quality VoIP service and top-notch customer support makes them an attractive choice for small businesses. Its product has voice, video, and messaging in a single platform.
- CRM Integration
Nextiva integrates with CRM systems such as Salesforce, Zendesk, Act!, NetSuite, ConnectWise, Workbooks, Bullhorn CRM, and SugarCRM. Key features include:
- Call Logging : Auto log call information in the CRM.
- Click-to-Call: Click-to-call any number in CRM records.
- Live Data: Employ customer data while on calls for personal conversations.
These are the tools that also enable teams to better coordinate their interactions and sales transitions.
- Workflow Integration
- And with Nextiva’s API and integration with Microsoft Teams, workflow automation is easier than ever. For example, call recordings and notes can automatically sync to your CRM or other business apps, reducing the workload.
- Pricing
- Nextiva Offers plans from $20/month/user with CRM integration in Professional and Enterprise packages. Even with add-ons, however, it can still cost up to $60.
- Why for Small Businesses
- Whether you need rock-solid reliability or something simply affordable, Nextiva has your back with a 99.999% uptime and a cost-effective plan for small-business owners. Ease of use and quality of support get 4.6/5 and 4.5/5 respectively as user can store, share, and sync files including personal information to unique domain with a range of apps with features to suit one’s unique requirements.
3.Dialpad
Overview
Dialpad is an AI-based communication application that provides VoIP, videoconferencing and team messaging services. The unique part is the use of AI on this app, making it stand out in the market, also giving business VoIP Service a few more advanced communication features.
- CRM Integration
- Dialpad also connects with CRM software from the likes of Salesforce, HubSpot, Zendesk and Kustomer. Key features include:
- Call recording & transcription:Automatically record and transcribe calls, syncing to your CRM.
- AI Powered analytics: Go beyond call New Intelligence, which lets you analyze call data to gain actionable insights.
- Call Pop: View customer information during calls for easy reference.
- These capabilities allow teams to give customers personalized experiences.
- Workflow Integration
- Dialpad uses AI to automate tasks and provide real-time analytics. Its Zapier integration allows for almost any type of custom automation, such as updating records in your CRM or sending notifications post-call.
- Pricing
- Dialpad’s Pro plan begins at $25 a user a month, with CRM integration. Enterprise plans are quote-based.
- Why for Small Businesses
- Dialpad's AI-based features and friendly interface may be the ideal office tool for small businesses that want to turn to technology to improve communication. Its G2 rating of 4.4/5 indicates that it performs well, even though some users mention occasional poor call quality.
4. Vonage
About Vonage is redefining small business communications, helping enterprises use fully-integrated unified communications, contact center, and communications APIs. Thanks to its modular design, it is an ideal solution for companies requiring a variety of communications services.
- CRM Integration
Vonage connects with CRM systems such as Salesforce, ConnectWise, Google Workspace and Microsoft Dynamics. Key features include:
- Click to Call: Place calls from CRM records.
- log calls: Automatically log your call details for simple tracking.
- Screen Pops: Show customer’s information for incoming calls.
These integrations improve the customer experience and sales productivity.
- Workflow Integration
- Vonage API also offers custom integrations with other business systems just automate your workflows. For instance, you might even automate any followups or translate call data into progress in your project management software.
- Pricing
- Vonage’s options are Mobile plan for $13.99/line/month, Premium for $20.99/line/month and Advanced for $27.99/line/month.
- Why for Small Businesses
- As one final consideration, small businesses that do international business or have unique needs may want to consider Vonage, as it is designed for and is typically one of the best voip services for small businesses with the most options. A G2 rating of 4.2/5 suggests strong user satisfaction, especially in terms of flexibility.
Conclusion
By selecting the best VoIP Small Business provider with CRM and workflow integration, you can boost your small business’s communication and operational productivity. RingCentral is best for a growing business, Nextiva is for companies that require a lot of reliability and support, Dialpad is a technology-based phone service that uses AI for advanced business insights, Vonage is the best for global flexibility, while WonderComm is affordable and has everything you should need in one package. Every service providers is targeting different needs so keep your CRM system, budget and needs in mind when making your decision. b) VoIP: flexible and scalable By finding the right VoIP solution, you can implement systems that enable efficient, multi-channel interactions, give you better control over your customer engagement, and leave you ready for 2025.
GET IN TOUCH
- Our Address:535 Yates St, Victoria, BC V8W 2Z6, Canada
- Mail us at:hello@wondercomm.net
- Call us at:+1 (320) 888-000
Find detailed information about this at:https://wondercomm.net/
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